We have a 2-day return policy only on faulty or malfunctioning devices, which means you have 48 hours after receiving your device to request a return.

Only devices with manufacturing defects are going to be inspected and not physical damage. Leakages are considered a manufacturing defect.

To start a return, you can contact us at vapematrixke@gmail.com or call us us on +254737524969. Please note that all returns require the original defect device in exchange.

You can always contact us for any return question at vapematrixke@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have.

Refunds 

We have a strict no refund policy on all products, due to the nature of goods being handled. For further queries contact us on vapematrixke@gmail.com.